What Is ServiceNow Admin & Developer Course — and Why Learn It in Pune?
ServiceNow is the world's leading IT Service Management and workflow automation platform — used by 85% of Fortune 500 companies. ServiceNow administrators and developers are among the highest-paid IT professionals in India, with salaries starting at ₹5 LPA for freshers and reaching ₹25+ LPA for experienced consultants.
🎓 Free Demo — Watch ServiceNow Configured Live
Incident management and Flow Designer — live demo. Free session.
ServiceNow Admin & Developer Course Course Curriculum
- ServiceNow platform architecture — Now Platform, application scopes
- Instance navigation — Studio, System Navigator, Application Menu
- User administration — users, groups, and roles
- Tables, records, and fields — database fundamentals
- UI policies, data policies, and ACLs
- System properties and email notifications configuration
- Incident Management — lifecycle, categories, priorities, SLAs
- Problem Management — root cause analysis, known errors
- Change Management — change types, CAB, standard templates
- Service Level Agreements — SLA definition and monitoring
- CMDB basics — Configuration Items and relationships
- Service Catalog structure — catalog, categories, items, order guides
- Record producers and ordered items
- Catalog item variables — single-line, multi-choice, reference
- Approval workflows for catalog requests
- Service Portal basics
- Flow Designer overview — triggers, actions, logic
- Building approval flows with Flow Designer
- Business rules — before, after, async rules
- Script Includes — reusable server-side JavaScript
- Scheduled jobs and event-based automation
- GlideRecord API — querying and updating tables via script
- GlideSystem functions — gs.log, gs.addInfoMessage, gs.getUser
- Client scripts — onLoad, onChange, onSubmit
- UI actions — form buttons and context menu items
- GlideAjax — client-server communication
- App Engine Studio (AES) overview
- Creating scoped applications
- Custom tables, forms, and views
- Role-based access in custom apps
- Publishing and upgrading applications
- ServiceNow reports — list, bar, pie, trend, pivot reports
- Performance Analytics overview
- CSA certification — 60 questions, key topic areas
- CAD certification overview
- Mock questions and exam strategy
🔧 ServiceNow Developers Earn ₹7–40 LPA
85% of Fortune 500 use ServiceNow — one of the safest IT careers in 2026.
Career Roles & Salary
Who Should Join This Course?
- IT graduates wanting high-paying ITSM platform careers
- IT support professionals wanting to move from L1/L2 into platform administration
- Developers wanting to specialise in ServiceNow application development
- ITIL-certified professionals wanting hands-on ServiceNow skills
🎯 Matches your profile? Talk to our trainer — free.
What Our Students Say
"I had been working as a service desk analyst for 3 years and knew ServiceNow from the user side. After Aapvex's Admin+Developer course, I got placed as a ServiceNow admin at an IT services company in Pune at ₹7.8 LPA — nearly double my service desk salary."— Rahul K., ServiceNow Administrator, IT Services, Pune
"I was ITIL Foundation certified but had never touched ServiceNow's backend. The Aapvex course connected every ITIL concept to its ServiceNow implementation. The Flow Designer and scripting modules are what every developer interview asks about."— Priya N., ServiceNow Developer, Consulting Firm, Pune
500+ Students Placed · 4.9★ Google Rating
Join Pune & Bangalore's most trusted training institute. Free demo available.
Frequently Asked Questions
Still have questions? Our trainer will call you.
Free counselling. Zero sales pressure. Honest guidance.
🔒 Your number is never shared or spammed.
ServiceNow Admin & Developer Course Training — Bangalore
Also looking for ServiceNow Admin & Developer Course training in Bangalore? We conduct the same hands-on programme there with the same trainer quality and placement support.
📍 ServiceNow Admin & Developer Course — Bangalore →