Refund & Cancellation Policy

1. Overview

Aapvex Technologies maintains a fair and transparent refund policy for all training programmes and HR services. Refunds are calculated based on how much notice is given before the batch start date and how many sessions have been attended. This policy applies to all courses offered at Aapvex — classroom, online, and hybrid.

2. Training Programme — Refund Schedule

The following schedule applies when a student initiates a cancellation:

Timing of Cancellation Request	Refund Amount	Status
7 or more days before batch start	80% of fees paid 20% retained as admin & processing charge	Eligible
Less than 7 days before batch start	50% of fees paid	Partial
After batch start — within first 3 sessions	25% of fees paid Subject to review on a case-by-case basis	Limited
After the 3rd session	No refund Batch deferral may be offered — see Section 4	Not Eligible

Special Circumstances

Aapvex considers refund requests beyond the standard schedule only in the following documented circumstances:

• Serious medical emergency affecting the student (medical certificate required)
• Death of an immediate family member (documentation required)
• Relocation outside India (proof required)

In such cases, Aapvex will offer either a full deferral to a future batch or a partial refund at its discretion. Each case is reviewed individually — contact us at info@aapvex.com.

3. Cancellation by Aapvex Technologies

Aapvex Technologies reserves the right to cancel, postpone, or restructure a batch due to insufficient enrolment, trainer unavailability, technical issues, natural calamity, or other unforeseen circumstances. In such cases:

• Cancellation before batch starts: Full 100% refund of fees paid, or free transfer to the next available batch — student's choice.
• Suspension mid-batch: A proportionate refund for sessions not delivered, calculated on a per-session basis of the total fee paid.
• Aapvex will provide a minimum of 48 hours' notice for session-level cancellations. Cancelled sessions will be rescheduled and are not grounds for a refund unless the entire batch is cancelled.

4. Batch Deferral (Transfer to Next Batch)

Students who are unable to continue in their enrolled batch may request a one-time deferral to the next available batch of the same course, subject to the following conditions:

• Deferral request must be made before the 50% mark of the course is completed
• Only one deferral is permitted per enrolment
• Deferral is subject to seat availability in the target batch
• No additional fee is charged for the first deferral
• A second deferral, if permitted, may attract an administrative fee of ₹500–₹1,000
• Deferral is not available as an alternative to a refund after the 3rd session — it must be chosen in place of a refund

5. Non-Refundable Items

The following are non-refundable under all circumstances:

• One-time registration or admission processing fee (if charged separately)
• Study materials, printed handouts, workbooks, or digital resources already provided to the student
• EMI processing charges, convenience fees, or interest charged by third-party finance partners
• Fees paid directly to third-party certification bodies (e.g., ServiceNow, SAP) — these are outside Aapvex's control
• Any amount paid for a batch that the student did not attend without prior notice or deferral request
• Fees for mock interviews, resume review, or placement assistance services consumed

6. HR Services — Cancellation & Refund

For B2B HR services (HR Consulting, Payroll Outsourcing, RPO, Compliance Audit, Corporate Training, Developers on Rent), refund and cancellation terms are governed by the specific Service Agreement signed between Aapvex Technologies and the client organisation. In the absence of a specific agreement, the following defaults apply:

• Before service commencement: 80% refund of retainer or advance paid
• After service commencement — within 7 days: 50% refund of the amount attributable to work not yet started
• After 7 days of commencement: No refund for work already in progress; billing stops from the date of written cancellation notice for recurring services
• Recurring services (monthly retainer): Either party may terminate with 30 days' written notice. The current billing cycle is not refunded; billing stops at the end of that cycle.

7. How to Request a Refund or Cancellation

All cancellation and refund requests must be submitted in writing. Follow these steps:

1. Send a written request — via email to info@aapvex.com or via WhatsApp to 7796731656. Verbal or phone-only requests are not accepted.
2. Include the following information: Your full name, course/service name, batch start date, date of payment, amount paid, and reason for cancellation.
3. Attach proof of payment — the payment receipt or transaction screenshot issued by Aapvex at the time of payment.
4. Receive acknowledgement — we will acknowledge your request within 2 working days and confirm the applicable refund amount based on this policy.
5. Refund processed — approved refunds are processed within 10–15 working days from acknowledgement.

8. Refund Processing & Method

• Refunds are processed within 10–15 working days from the date of written approval.
• Refunds are made to the original payment source where technically possible (UPI ID, bank account used for NEFT/RTGS).
• For cash payments, refunds are available as cash at the Pune centre or via bank transfer — student's choice.
• Aapvex is not responsible for delays caused by banks or payment gateways after the refund has been initiated on our end.
• A refund confirmation will be shared via WhatsApp or email once the transaction is initiated.

9. Disputes

If you are unsatisfied with a refund decision, you may escalate your concern by writing to info@aapvex.com with the subject line "Refund Dispute — [Your Name]". We will review your case within 7 working days and communicate a final decision.

All disputes are subject to the jurisdiction of the courts in Pune, Maharashtra, India and governed by the laws of India.

10. Contact for Refund Requests